Letter s  Overview   Ahead of What’s Next  Sustainable Logistics   Our Inspired People  Resilient Communities   Appendix What makes us different? Prologis combines the spirit of a startup with the resources of a seasoned business. We pilot and implement a wide range of solutions for our customers. We encourage our employees to “simplify and sprint” and to “fail fast.” And we participate in—and contribute to—the communities where we do business. Our “3Cs” have been developed based on decades of experience. They describe what we value and how we work: Customer Centricity Change through Innovation and Operational Excellence Culture and Talent Thought Leadership At our annual GROUNDBREAKERS forum, we discuss key trends in logistics Customer focus with leaders from our industry and We learn about the challenges our customers are facing – and work to address them: beyond. The 2023 edition focused − Our Customer Led Solutions group builds a customized experience for major customers on opportunities in energy transition, through strategic account management, which includes a partnership with the Prologis workforce and artificial intelligence and Essentials team to drive scalable solutions across operations and energy + sustainability. received more than 775,000 views from − Customer Led Innovation improves day-to-day customer interactions with a dual focus on around the world. In connection with the event, Prologis also convened an energy real estate and creating value across the supply chain. and sustainability leadership roundtable − Customer Led Development ensures consistency across our global platform, while with 80 key customers, utility executives streamlining the build-to-suit process for targeted multi-market customers. and partners to discuss cross-sector challenges and identify opportunities for In 2023, we hosted nearly 100 customer appreciation events where we connected with our collective action on decarbonization. customers to thank them for trusting us with their logistics real estate needs. Examples include an appreciation caravan in Japan that reached more than 3,400 customers; a biodiversity To further understand customer sentiment, we conduct customer experience surveys on event in France that focused on native bees; and a cultural showcase event in China with a rolling basis. In 2023, we achieved a net promoter score of 53 on a scale of -100 to 100, Sichuan opera face-changing and Chinese shadow puppetry. indicating very strong customer loyalty. 14